For years now, this has is my main source for bike parts and riding gear. I bought my girlfriend's bike here, too. They've been able to order some less common parts that shops don't stock. They know what they're doing and have been very helpful diagnosing my bike issues.
In 2009 I purchased a Trek Soho city commuter bike from the store and got a lot of great use out of it. Several years later, my son's (14 years old at the time) Trek was up on the stand in our garage for repairs and he used my bike to get to swim practice. During an after-practice stop at a local bagel shop, the bike was stolen from in front of the bagel place. My son called the police (Birmingham) and filed a report, and that was the last we thought we would hear of the bike. Fast forward two years. I receive a call from Robert at the store inquiring if I had donated that Trek Soho bike because it had just come in for service . They had the foresight to run the serial number and saw that it was registered to me as the purchaser. Unfortunately, by the time I called back the bike had been picked up already. I worked with both Robert and Brad from the store, and they contacted the Royal Oak police to report the appearance of the bike and to turn over any information they had.
Buy your bikes from them, you won't regret it.
The bike was never recovered (nor do I think it will be), but the guy who stole it had committed more serious crimes and has been captured. All thanks to the attention to detail of the employees of this store. Well done.
I love this bike shop and have purchased three bikes from them. One of them has a storied past:
This bike shop is the best! We bought a bike and a Thule bike rack. Even though it was pouring down rain, the sales manager installed the bike rack on our car so that we could get it home. After watching a video on how to install them... I have to say I was impressed! In addition to excellent service, the sales staff was very pleasant and easy to deal with. They never got pushy and let us take our time while making our decision. I highly recommend this bike shop.
Good selection of bikes, but technician service leads a lot to be desired. Like any bike shop, the service is going to depend on the individual tech. I dropped my bike off for service with a request to look at something specific. It was even on the service ticket. When I picked it up and asked about it, Dan replied, "I tightened it and everything seemed fine." We both know this would not address my request, so I asked that it be addressed before I paid. Begrudgingly, he looked and - what do you know - the issue hadn't been addressed. The entire process took 3 extra minutes. I find it frustrating that complacency too often seems to be the norm... so, I'll continue my search for a shop/tech I know I can count on.
Attached is a picture of the bike at the center of this story. I loved that bike.
I've purchased 4 bikes here over the last 10 years or so. Twice this summer I took a bike in on a weekend afternoon for minor repairs. Even though the shop was busy I was greeted and taken care of quickly. I was surprised they were able to do the work while I waited.
American Cycle Fitness The Trek Bicycle Stores Of Michigan is a US Bicycle Store based in Royal Oak, Michigan. American Cycle Fitness The Trek Bicycle Stores Of Michigan is located at 29428 Woodward Ave, Royal Oak, MI 48073, USA.
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